Creating a refund request
Before opening a refund request please make sure you followed all steps and as mentioned here .
You can open a refund request by first logging in, then opening the user menu by clicking on your avatar in the top right corner and selecting Order History. On the right side of every order you will find several options, including a refund request button. This will bring you to the refund request form for that specific order. Fill out the form to successfully submit a refund request.
The refund request process
After a buyer has applied for a refund request, the seller has 5 days to help the buyer solve the problem and/or decide the refund request.
If the seller does not respond to the buyer through the refund request during this period, the refund request will automatically be decided in favor of the buyer.
If the seller does respond to the buyer through the refund request, but does not decide the refund request. The refund request will be automatically closed and no refund will be given.
If a refund request is closed, the buyer has the opportunity to dispute the refund request if he/she thinks this is an incorrect decision. The buyer can dispute a refund request by clicking on the open dispute link on the page of the refund request.
After a refund request has been disputed, the seller has 5 days to submit any relevant information related to the refund request. If the seller fails to respond within this time period, the dispute will automatically be decided in favor of the buyer.
Processing the refund
If a refund request has resulted in a refund. The refund request will have to be processed by Codester. This normally takes 1-2 business days to complete.
If the order was paid with Codester credit and Paypal, the refund should directly show up on your statements. If the order was paid using a creditcard, this can take 5-10 business days, depending on your creditcard company.