When can I apply for a refund? Frederick December 21, 2016 16:38 Updated Follow You can apply for refund, when the item you have bought is not working as advertised by a defect of the item itself. If this is the case, please follow our refund procedure. Related articles How do I apply for a refund? How do refund requests work? How do I receive support for my purchase? What licenses are there? I received an error “error processing your payment”, what does this mean?